Return and Refund Policy

At sangonscissors, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date of purchase to return any item that does not meet your expectations. To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Return Process

• Contact our customer service team to notify us of your intention to return an item.
• Securely package the item in its original packaging.
• Include a copy of the purchase invoice in the package.
• Send the package to the following address:
  sangonscissors
  2308 Calvert St NW
  Washington, DC 20008
• Once we receive your return, we will inspect the item and notify you whether your return has been approved or rejected.
• If your return is approved, we will process the refund through the same payment method used for the original purchase.

Refunds

Refunds will be processed within 5-7 business days after receiving your return. The exact time for the refund to appear in your account may vary depending on your bank.

Non-Refundable Items

We do not accept returns for used, damaged items, or items that are not in their original packaging.

Exchanges

If you need to exchange an item for another, please contact our customer service team to discuss the exchange details.

Contact

If you have any questions about our return and refund policy, please do not hesitate to contact us.